Warranty
Warranty & Returns – Robotmall
Vendors ship products in the condition they were received from the original manufacturer/distributor. Vendors do not conduct testing before shipping any product.
Warranty Coverage
Products are covered by the warranty terms offered by their respective manufacturer. Physical damage to any product purchased on the Site voids the manufacturer’s warranty; physical damage includes, but is not limited to, improper handling and any damage resulting from irregular use.
Return Shipping (USA)
During the warranty period, return shipping fees for defective products are covered by Robotmall within the first 30 days after delivery in the contiguous United States. After this period, the customer is responsible for shipping defective products back to Robotmall for exchanges. Shipping the replacement product back to the customer is covered in the contiguous United States.
Return Shipping (International)
For international customers, shipping fees are not included. You will be required to pay all shipping costs and duties for any exchanges.
Marketplace vendor warranty may differ from Robotmall’s warranty conditions.
Special Warranty Conditions
Some products have specific warranty conditions that differ from our standard policy due to their high value, professional or business use, special order status, or requirements for customer assembly, configuration, or modification. When applicable, these conditions are stated on the product page or in the product documentation. Customers are encouraged to contact our team prior to purchase with any questions.
Robot Kits
It is important to note that only defective components will be replaced. We advise you to carefully read the construction instructions that come with robot kits and ensure that you understand them before commencing construction. Work carefully on a clean table and take regular breaks in order to maintain your concentration. Manufacturers provide the necessary instructions for proper construction of their robot kits and cannot be held responsible for errors or mistakes made by customers while building the product.
Professional & Specialized Equipment
These products are designed for commercial, industrial, or research applications and are intended for professional use only. They should not be purchased for consumer or household purposes. It is assumed that the purchaser has the technical expertise required to assemble, configure, and operate the equipment. Manufacturer support may be limited to documentation or remote guidance. Warranty coverage is defined solely by the manufacturer and may include, where applicable: repair, replacement parts, or remote technical assistance for customer-performed repairs.
Extended Warranty (CPS)
Extended warranty coverage could previously be purchased through Robotmall via our partner, Consumer Priority Service (CPS). This option is no longer available on our website for new purchases.
However, if you have already purchased a CPS extended warranty and require support, your coverage is still valid. For information on how to use your plan or file a claim, please refer to the details provided in your plan documentation.
📍 Company Address:
Orbio Systems LTD
5319 UNIVERSITY DR STE 367
Irvine, CA 92612
United States