Shipping Policy
Shipping Policy
Thank you for visiting and choosing Robotmall. This Shipping Policy applies to order processing, shipment, transportation, delivery, and related matters for products purchased through our website. Please read this policy carefully before placing an order.
1. Order Processing Time
In general, we begin processing your order after receiving it and confirming successful payment.
In-stock products are typically shipped within 1–7 business days.
Processing time may be longer for out-of-stock items, pre-orders, custom products, large equipment, special specification items, or products requiring separate confirmation of inventory and shipping arrangements.
If otherwise specified on the product page, quotation, order confirmation email, or written agreement, those terms shall prevail.
Processing time does not include weekends, public holidays, or delays caused by force majeure, inventory checks, payment verification, address confirmation, customs documentation, or other necessary procedures.
2. Shipping Coverage
Robotmall offers shipping to multiple countries and regions; however, not all products are available for delivery to all destinations.
Due to differences in size, weight, battery restrictions, import/export regulations, local laws, logistics accessibility, and customs requirements, some products may only be shipped to specific regions or may require confirmation after order placement.
If your location is not supported for direct checkout, you may contact us for a custom quotation and shipping arrangement.
3. Shipping Methods
We will select appropriate shipping methods based on order details, product characteristics, destination, logistics availability, and safety requirements. These may include:
Express courier
Air freight
Sea freight
Ground transportation
Dedicated logistics lines
For large equipment, robots, battery products, industrial goods, custom items, or bulk orders, we may use pallet shipping, freight services, or other suitable methods.
Unless otherwise agreed, the carrier and route are determined by Robotmall.
4. Shipping Fees
Shipping costs are calculated based on product type, package size, weight, destination, shipping method, and other factors.
Shipping fees are not included in product prices unless explicitly stated.
Fees will be displayed at checkout or provided after order confirmation.
For large items, bulk orders, custom products, or special shipping conditions, displayed shipping costs may be estimates. Final costs will be confirmed before shipment.
5. Estimated Delivery Time
Delivery times vary depending on product and destination:
Small items and accessories: 5–15 business days after shipment
Large equipment and international freight: 7–45 business days
Sea freight, remote regions, or special products may take longer
All delivery times are estimates and not guaranteed. Delays may occur due to logistics, customs, weather, holidays, or other factors beyond our control.
6. Order Tracking
When applicable, tracking information will be provided after shipment.
Please note:
Tracking updates may be delayed for freight shipments, consolidated shipments, or certain international logistics services.
Tracking may only become available at certain stages.
If you do not receive tracking information within a reasonable time, please contact us.
7. Address Accuracy
You are responsible for providing accurate and complete shipping information, including:
Recipient name
Address
Postal code
Phone number
If delivery fails due to incorrect or incomplete information, refusal, customs issues, or lack of cooperation, you may be responsible for additional costs or losses.
Address changes are not guaranteed once the order has entered processing or shipping stages.
8. Customs, Duties, and Taxes
For international orders, customs duties, VAT, import taxes, and related fees may apply.
Unless explicitly stated as included, these fees are the buyer’s responsibility.
You are responsible for complying with local import laws and regulations.
If delays, returns, or losses occur due to customs issues or non-compliance, Robotmall is not responsible.
9. Transfer of Risk
Unless otherwise required by law or agreed in writing:
Risk of loss and damage transfers to you once the goods are handed over to the carrier.
Please inspect packages upon delivery and report any damage immediately.
10. Shipping Delays
We strive to ship orders promptly, but we are not responsible for delays caused by:
Weather or natural disasters
War or public health events
Government actions
Customs inspections
Logistics disruptions
Carrier delays
Labor disputes or energy shortages
Other circumstances beyond our control
We will assist in tracking and communication but are not liable for indirect or consequential losses.
11. Lost, Damaged, or Abnormal Shipments
If your order is lost, damaged, or incomplete, please contact us within 48 hours of receipt and provide:
Order number
Photos of packaging
Photos of products
Shipping label photos
Description of the issue
We will assist in investigation and determine appropriate solutions such as replacement, refund, repair, or claims support.
12. Refusal and Returns
If you refuse delivery without valid reason or cause return due to your actions (e.g., wrong address, customs refusal), we may deduct:
Shipping costs
Return shipping fees
Storage fees
Customs fees
Handling costs
Certain orders (e.g., large freight, custom products) may not be eligible for full refunds.
13. Partial Shipments
Orders may be shipped in multiple packages due to inventory or logistics factors.
Separate tracking information may be provided. Additional shipping costs generally do not apply unless specified.
14. Special Product Conditions
Certain products (e.g., robots, lithium battery items, industrial equipment, custom orders) may require:
Special packaging
Longer preparation time
Restricted shipping methods
Additional compliance
Specific agreements or documents may override this policy.
15. Policy Updates
We may update this Shipping Policy at any time. Updates will be posted on our website and take effect upon publication.
Continued use of our website indicates acceptance of the updated policy.
16. Contact Us
If you have questions about shipping or your order:
Email: info@orbiosystems.com