Return & Refund Policy
Return & Refund Policy
At Robotmall, we are committed to providing high-quality robotic products, smart devices, and related accessories. If you encounter any issues with your purchase, you may request a return or refund in accordance with the policy below.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you may request a return within 30 days of receiving your item.
2. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
The item must be in its original condition: unused, uninstalled, and not activated
The item must include original packaging, tags, manuals, accessories, and components
Proof of purchase (order confirmation or receipt) must be provided
The item must not show damage caused by misuse, modification, disassembly, improper handling, or storage
For robots, smart devices, large equipment, or products with specialized components, we may require photos, videos, or additional documentation before approving a return.
3. How to Request a Return
To request a return, please contact us at:
Email: info@orbiosystems.com
Return Address: 100 E. Eucalyptus Avenue, Ontario, CA
Please note:
Returns sent without prior approval will not be accepted
If your request is approved, we will provide return instructions, including shipping requirements and next steps
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. Contact us immediately if:
The item is damaged during shipping
The item is defective or malfunctioning
You received the wrong item
Parts or accessories are missing
To expedite processing, please provide your order number along with photos or videos.
5. Non-Returnable Items
The following items are generally not eligible for return or refund:
Custom-made, special-order, or personalized products
Items that have been installed, activated, connected, configured, or used
Items damaged due to misuse, modification, unauthorized repair, or improper storage
Consumables, personal care items, or single-use products
Hazardous materials, flammable liquids, gases, or restricted items
Clearance items, final sale products, and gift cards
If you are unsure whether your item is eligible, please contact us before purchasing or requesting a return.
6. Exchanges
If you wish to exchange an item, we recommend returning the original product first. After your return is approved, you may place a new order for the desired item.
This is typically the fastest and most efficient method.
7. Special Conditions for Robots & Large Equipment
Due to the high value and complexity of robotic products and large equipment, the following factors may affect return eligibility:
The item has been installed, deployed, activated, registered, or software-bound
Original packaging is damaged and unsuitable for return shipping
Missing components such as controllers, chargers, batteries, cables, or toolkits
Visible signs of use, wear, operational logs, or user-caused damage
For such products, we reserve the right to determine whether to accept returns, exchanges, repairs, or partial refunds based on actual conditions.
8. 14-Day Cooling-Off Period (EU Only)
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason.
However, the item must still meet the following conditions:
Unused
Uninstalled
Not activated
With original tags
In original packaging
With proof of purchase
If applicable law provides exceptions, those laws shall prevail.
9. Refunds
We will notify you once we have received and inspected your returned item.
If approved, refunds will be issued to your original payment method
Refunds are typically processed within 10 business days
Please note:
Processing times may vary depending on your bank, credit card provider, or payment platform
If you have not received your refund within 15 business days after approval, please contact us at:
10. Contact Us
If you have any questions regarding returns, refunds, exchanges, or after-sales support, please contact us:
Company: Robotmall / Orbio Systems
Email: info@orbiosystems.com
Return Address: 100 E. Eucalyptus Avenue, Ontario, CA