Privacy policy
Privacy Policy
Robotmall operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (the “Service”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Service, make a purchase, engage in transactions, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing the Service, you acknowledge that you have read and understood the practices described herein.
1. Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies, relates to, or could reasonably be linked to you or another individual. This does not include anonymized or de-identified information.
Depending on how you interact with the Service, your location, and applicable law, we may collect or process the following categories of personal information:
Contact Information: Name, address, billing address, shipping address, phone number, and email address.
Financial Information: Credit/debit card details, financial account information, transaction details, payment methods, and confirmations.
Account Information: Username, password, security questions, preferences, and related account details.
Transaction Information: Browsing activity, cart items, wishlist items, purchases, returns, exchanges, cancellations, and order history.
Communication Information: Information you provide when contacting us (e.g., customer support inquiries or after-sales requests).
Device Information: Device type, browser details, IP address, and other identifiers.
Usage Information: Interaction data, including how and when you access or use the Service.
2. Sources of Personal Information
We may collect personal information from:
Directly from you: When you create an account, place an order, communicate with us, or otherwise provide information.
Automatically: Through your use of our website, products, or services.
Service providers: Third parties providing services such as payment processing, logistics, analytics, and customer support.
Partners and third parties: For marketing, fraud prevention, and legal compliance purposes.
3. How We Use Your Personal Information
We may use your personal information to:
Provide and improve the Service: Process orders, payments, shipping, returns, and personalize your shopping experience.
Marketing and advertising: Send promotional messages and display targeted ads based on your activity.
Security and fraud prevention: Verify identity, secure accounts, and detect fraudulent or malicious activity.
Communication: Respond to inquiries and provide customer support.
Legal compliance: Fulfill legal obligations, respond to lawful requests, and enforce policies.
4. How We Disclose Personal Information
We may disclose your personal information in the following situations:
Service providers: For IT, payment processing, analytics, fulfillment, and customer support.
Business and marketing partners: For advertising, promotions, and partnerships.
With your consent or instruction: For example, delivery or third-party integrations.
Affiliates: Within our corporate group for operational purposes.
Legal and business transfers: In connection with mergers, acquisitions, or legal obligations.
5. Third-Party Websites and Links
The Service may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any information.
6. Children’s Data
The Service is not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us to request deletion.
7. Data Security and Retention
No security measure is completely secure. We cannot guarantee absolute protection of your information. We retain personal data only as long as necessary to fulfill legal and business purposes.
8. Your Rights and Choices
Depending on your location, you may have the right to:
Access your personal information
Request deletion
Request correction
Data portability
Opt out of targeted advertising or data sharing
Manage communication preferences
For users in the UK or EEA, additional rights may include:
Object to or restrict processing
Withdraw consent at any time
We may verify your identity before processing requests and will respond in accordance with applicable law.
9. Complaints
If you are not satisfied with how we handle your personal information, you may contact us. Depending on your location, you may also lodge a complaint with a data protection authority.
10. International Transfers
Your information may be transferred and processed outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions or wish to exercise your rights, please contact us:
Email: info@orbiosystems.com
Address: 100 E. Eucalyptus Avenue, Ontario, CA
Unless otherwise stated, we are the data controller of your personal information.