Payment Policy

Payment Policy

Order Confirmation & Payment

Orders are not binding on Robotmall until they are formally accepted by us. Unless otherwise agreed in writing, Robotmall will only confirm and process orders after receiving full payment.

Unless otherwise specified, all products must be fully paid before shipment.

For certain products such as robots, large equipment, custom items, pre-orders, or enterprise purchases, Robotmall may confirm inventory, shipping costs, delivery timelines, or technical requirements before officially accepting the order.

Backorders & Split Shipments

If your order includes out-of-stock, pre-order, or backordered items:

The system may process full payment at checkout

Shipment will typically be arranged once all items are available

This helps secure inventory from upcoming restocks.

If you wish to receive in-stock items sooner, we recommend placing separate orders.

For accessories such as controllers, batteries, chargers, or specialized components, please contact us if you require separate shipment arrangements.

Credit / Debit Card Payments

If available at checkout, you may pay using a credit or debit card.

Please ensure that:

Your billing information is accurate

Your payment details match your issuing bank records

For security purposes, Robotmall may review certain transactions. Inaccurate information may delay order processing.

If additional verification is required, we may contact you via email.

Express Checkout Methods

You may also use express checkout options to complete your purchase more quickly.

If your account has saved payment or shipping details, the system may automatically fill in the information.

Available options may include:

PayPal

Shop Pay

Apple Pay

Google Pay

Please note:

Payments via express checkout are typically charged immediately, even if items are out of stock or require confirmation.

PayPal

If PayPal is available at checkout, you may choose to complete your payment via PayPal.

After placing your order, you will be redirected to PayPal to finalize the payment.

Please note:

PayPal payments are typically processed immediately, even if shipment is delayed due to inventory or logistics factors.

Bank Transfer / Wire Transfer

For large orders, enterprise purchases, international orders, or business payments, Robotmall may offer bank transfer (wire transfer) options.

If you wish to use this method:

Please contact us to obtain payment details and instructions

Inventory reservation time, payment deadlines, and any applicable fees will be confirmed separately

Business Purchases / Purchase Orders (PO)

For corporate clients, schools, research institutions, government entities, or bulk orders:

If you require a Purchase Order (PO) or corporate procurement process, please contact us before placing an order

Robotmall reserves the right to determine whether to accept PO payments or credit terms based on:

Customer qualifications

Order type and amount

Payment terms

Transaction history

Order Review & Security Verification

To ensure transaction security, Robotmall may conduct manual reviews for certain orders, including but not limited to:

Payment verification

Billing and shipping address validation

High-value orders

International orders

Orders involving robots, large equipment, or high-risk products

Order processing and shipment may be delayed until verification is complete.

If additional information is required, we will contact you.

Contact Us

If you have any questions regarding payment methods, business purchases, wire transfers, or order processing, please contact:

Company: Robotmall / Orbio Systems

Email: info@orbiosystems.com