Frequently Asked Questions

We provide service robots, cleaning robots, educational robots, industrial robots, commercial robots, robot parts, and custom solutions.

We are a robotics product and solution platform integrating sourcing, customization, delivery, and after-sales support.

Yes. We support logo, packaging, color, configuration, and private-label customization based on project needs.

We provide U.S.-based after-sales support through two official service locations, plus online support, repair coordination, spare parts service, and maintenance via the Robot.icu App.

You can submit a service ticket through the Robot.icu App or contact us by email or WhatsApp.

Please provide your order details, product model, serial number, issue description, photos or videos, and contact information.

We usually provide an initial response within one business day after receiving your request.

Yes. We can help supply and recommend suitable spare parts based on the product model and service needs.

Certifications depend on the product and may include CE, FCC, RoHS, ISO, manuals, and technical documents.

We support sea freight, air freight, express delivery, and other logistics options.

Yes. Robotmall supports global delivery. Final shipping options depend on destination, product size, weight, battery requirements, and delivery schedule.

Yes. We can help match suitable robots and solutions based on application scenarios, working environment, and business needs.